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FAQs

annstherapeutics POLICIES

Policies, returns, shipping and other information to include on the annstherapeutics ordering platform


GENERAL

When placing your order online you will see a box to enter a Coupon Code, this is where you will need to enter the Credit Code you have been provided. After you hit “Apply Coupon” this should automatically deduct the amount credited from your order total.

Make sure there are no spaces when entering the code.

If you have trouble applying the code to your order, or have any questions about your credit, please contact a customer support representative directly at orders@annstherapeutics.com

We can only ship to addresses within Canada at this time.

All orders are processed and shipped Monday-Friday from Vancouver, BC. We ship all of our parcels via Canada Post to your shipping address provided during check out. We try to complete all orders within 1 – 2 business days of payment being received. These times may be extended 1 business day during sales or after long weekends and/or holidays.

Any orders placed on the weekend will be processed on Monday, or the next business day.


ORDERS

When placing your order online you will see a box to enter a Coupon Code, this is where you will need to enter the Credit Code you have been provided. After you hit “Apply Coupon” this should automatically deduct the amount credited from your order total.

Make sure there are no spaces when entering the code.

If you have trouble applying the code to your order, or have any questions about your credit, please contact a customer support representative directly at orders@annstherapeutics.com

We can only ship to addresses within Canada at this time.

All orders are processed and shipped Monday-Friday from Vancouver, BC. We ship all of our parcels via Canada Post to your shipping address provided during check out. We try to complete all orders within 1 – 2 business days of payment being received. These times may be extended 1 business day during sales or after long weekends and/or holidays.

Any orders placed on the weekend will be processed on Monday, or the next business day.

Yes. Once your order has been packed and shipped, we will email you an order confirmation email that will contain your tracking number. You’ll find your tracking number linked in the bottom half of the email that will redirect you to the Canada Post tracking site when clicked.

Please check your junk folder to make sure your order confirmation emails aren’t missed.

Canada Post can take up to 48 hours to scan tracking information once they receive it from our facility. Scans and/or updates are not usually made over the weekends. Your tracking may take longer to update if it was shipped on a Friday.

Please keep your eyes on the Canada Post website and updated information should be available soon. If it is not, please email orders@annstherapeutics.com and we will look into it.

Canada Post can take up to 48 hours to scan tracking information once they receive it from our facility. Scans and/or updates are not usually made over the weekends. Your tracking may take longer to update if it was shipped on a Friday.  If your package is still not trackable after 48 hours please contact our customer support team at orders@annstherapeutics.com

If your tracking has been updated on Canada Post’s website but you haven’t seen any new updates for more than 48 hours it’s most likely due to a missed scan which is common.

More often than not, members still get their packages on time.

If you have still not received your package 2 days AFTER the expected delivery date noted by Canada Post, please let us know and we will file an investigation with Canada Post.

If your package was not deliverable due to an address mistake at the time of order, we will not be able to replace your package.  Please let us know if this occurs.  Your package will likely be sent back to us.  Once we receive it and we’re sent an additional shipping payment from you, we will re-ship your order.  If it does not make it back to us, you will be responsible for re-ordering and paying for your new order.

At annstherapeutics, we try our best to get orders out the same day they are placed. We pride ourselves on a quick turnaround time from order placement to package shipment. Once your package is in the hands of Canada Post we have no control over delivery times, errors, etc. The majority of our packages are delivered on time and without issue. However, there are instances where packages are late or go missing.

If an order is undelivered and deemed “unrecoverable” by Canada Post, we will send you a 1 x replacement package, free of charge (up to a maximum of $250.00).

We provide this service because we know many of our members use the products we sell as medicine.

To initiate a shipping claim with us:

  • Wait 2 business days AFTER the expected arrival date noted on the Canada Post website to ensure your package simply isn’t late.
  • Contact us at orders@annstherapeutics.com and let us know your package has not arrived. Include your order number in the message so we know which order you’re referring to.
  • We will do our own internal investigation into the issue.
  • If your package has, in fact, been lost and does not turn up after five (5) business days after your expected delivery date, we will issue a one time replacement package (up to $250.00).
    • Note that we may request an alternate address to send the package to.
    • If the original package turns up for whatever reason, we will ask that you not accept delivery of the replacement package so it is returned to us.

Other shipping policies:

  • We do not offer postage refunds if your order arrives late due to any postal delays.
  • If you provide an incorrect address and your package is returned to us, you will be required to re-send the shipping fee. Once we receive the shipping fee and the original package back in the mail we will resend it out to you.

If you check your tracking number and it looks like your parcel is being sent to the wrong city or address, it’s likely due to an error by Canada Post or an error when filling in your address at the time of placing your order. Errors occasionally occur and can result in a delay of 1-2+ days.

Please double check the shipping address you supplied when you placed your order in your order details.  If you notice an error, contact Canada Post with your tracking number and request that they reroute it.

We do not accept responsibility or liability for orders with an incorrect address at the time of ordering. Because these orders cannot be returned to us we cannot issue a credit or re-order.

If you did not make an error in your shipping address at the time of placing your order, please let us know immediately at orders@annstherapeutics.com


SHIPPING

When placing your order online you will see a box to enter a Coupon Code, this is where you will need to enter the Credit Code you have been provided. After you hit “Apply Coupon” this should automatically deduct the amount credited from your order total.

Make sure there are no spaces when entering the code.

If you have trouble applying the code to your order, or have any questions about your credit, please contact a customer support representative directly at orders@annstherapeutics.com

We can only ship to addresses within Canada at this time.

All orders are processed and shipped Monday-Friday from Vancouver, BC. We ship all of our parcels via Canada Post to your shipping address provided during check out. We try to complete all orders within 1 – 2 business days of payment being received. These times may be extended 1 business day during sales or after long weekends and/or holidays.

Any orders placed on the weekend will be processed on Monday, or the next business day.

Yes. Once your order has been packed and shipped, we will email you an order confirmation email that will contain your tracking number. You’ll find your tracking number linked in the bottom half of the email that will redirect you to the Canada Post tracking site when clicked.

Please check your junk folder to make sure your order confirmation emails aren’t missed.

Canada Post can take up to 48 hours to scan tracking information once they receive it from our facility. Scans and/or updates are not usually made over the weekends. Your tracking may take longer to update if it was shipped on a Friday.

Please keep your eyes on the Canada Post website and updated information should be available soon. If it is not, please email orders@annstherapeutics.com and we will look into it.

Canada Post can take up to 48 hours to scan tracking information once they receive it from our facility. Scans and/or updates are not usually made over the weekends. Your tracking may take longer to update if it was shipped on a Friday.  If your package is still not trackable after 48 hours please contact our customer support team at orders@annstherapeutics.com

If your tracking has been updated on Canada Post’s website but you haven’t seen any new updates for more than 48 hours it’s most likely due to a missed scan which is common.

More often than not, members still get their packages on time.

If you have still not received your package 2 days AFTER the expected delivery date noted by Canada Post, please let us know and we will file an investigation with Canada Post.

If your package was not deliverable due to an address mistake at the time of order, we will not be able to replace your package.  Please let us know if this occurs.  Your package will likely be sent back to us.  Once we receive it and we’re sent an additional shipping payment from you, we will re-ship your order.  If it does not make it back to us, you will be responsible for re-ordering and paying for your new order.

At annstherapeutics, we try our best to get orders out the same day they are placed. We pride ourselves on a quick turnaround time from order placement to package shipment. Once your package is in the hands of Canada Post we have no control over delivery times, errors, etc. The majority of our packages are delivered on time and without issue. However, there are instances where packages are late or go missing.

If an order is undelivered and deemed “unrecoverable” by Canada Post, we will send you a 1 x replacement package, free of charge (up to a maximum of $250.00).

We provide this service because we know many of our members use the products we sell as medicine.

To initiate a shipping claim with us:

  • Wait 2 business days AFTER the expected arrival date noted on the Canada Post website to ensure your package simply isn’t late.
  • Contact us at orders@annstherapeutics.com and let us know your package has not arrived. Include your order number in the message so we know which order you’re referring to.
  • We will do our own internal investigation into the issue.
  • If your package has, in fact, been lost and does not turn up after five (5) business days after your expected delivery date, we will issue a one time replacement package (up to $250.00).
    • Note that we may request an alternate address to send the package to.
    • If the original package turns up for whatever reason, we will ask that you not accept delivery of the replacement package so it is returned to us.

Other shipping policies:

  • We do not offer postage refunds if your order arrives late due to any postal delays.
  • If you provide an incorrect address and your package is returned to us, you will be required to re-send the shipping fee. Once we receive the shipping fee and the original package back in the mail we will resend it out to you.

If you check your tracking number and it looks like your parcel is being sent to the wrong city or address, it’s likely due to an error by Canada Post or an error when filling in your address at the time of placing your order. Errors occasionally occur and can result in a delay of 1-2+ days.

Please double check the shipping address you supplied when you placed your order in your order details.  If you notice an error, contact Canada Post with your tracking number and request that they reroute it.

We do not accept responsibility or liability for orders with an incorrect address at the time of ordering. Because these orders cannot be returned to us we cannot issue a credit or re-order.

If you did not make an error in your shipping address at the time of placing your order, please let us know immediately at orders@annstherapeutics.com

Orders placed on Reefside are shipped by Canada Post. Select which shipping option you prefer (Expedited, Express or Priority) at checkout.

Shipping is calculated by our Canada Post app based on the size of your order and where the parcel will be shipped to.

We offer FREE SHIPPING on orders totaling $150+ (before taxes, shipping charges and after any discounts including coupons and reward points). Free shipping will automatically be applied to your order once you’ve exceeded this amount.

Please allow an extra 1-3 business days for shipping if you live in a remote area. We do not offer postage refunds if your order arrives late due Canada Post delays.

We offer FREE SHIPPING on orders totaling $150+ (before taxes, shipping charges and after any discounts including coupons and reward points). Free shipping will automatically be applied to your order once you’ve exceeded this amount.


COUPONS

When placing your order online you will see a box to enter a Coupon Code, this is where you will need to enter the Credit Code you have been provided. After you hit “Apply Coupon” this should automatically deduct the amount credited from your order total.

Make sure there are no spaces when entering the code.

If you have trouble applying the code to your order, or have any questions about your credit, please contact a customer support representative directly at orders@annstherapeutics.com